Ordering & Delivery Guide
What Happens After You Order
A premium order should feel transparent from the moment it is placed. This guide outlines the full flow so you know what to expect from payment through delivery.
Step by Step
From purchase to arrival.
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Order confirmation
Once your purchase is complete, you will receive an order confirmation email with your order details.
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Atelier review
We review the order, confirm the piece, and prepare any documentation, packaging, or finishing steps required before shipment.
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Dispatch and tracking
When the parcel leaves us, we send a dispatch confirmation and tracking link.
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Delivery and receipt
Your parcel is delivered to the address provided, with signature where appropriate for higher-value orders.
Presentation
How the order is prepared.
Protective packing
Each item is packed with transit protection suitable for handmade and often delicate objects.
Premium presentation
Where appropriate, presentation is refined rather than excessive, with an emphasis on archival care and calm unboxing.
Gift requests
If the order is intended as a gift, note it where possible or contact us and we will do our best to advise on suitable presentation.
Receiving Your Order
What to do when it arrives.
Inspect promptly
Please inspect your order soon after delivery, especially if the outer package shows visible transit wear.
Keep packaging briefly
We recommend keeping original packaging until you are sure everything is in order and you have decided where the piece will live.
Reach out if anything feels off
If there is damage, uncertainty, or a delivery concern, contact customer care and include photographs where helpful.
Questions before or after purchase?
We are happy to help with timing, gifting, or delivery concerns at any point in the order journey.