Shipping Policy
Delivery with Care, Not Rush
AscendaCo orders are prepared in Bhaktapur, Nepal and dispatched with insured, premium handling. Because many works are handmade, one-of-a-kind, or require final documentation before leaving the atelier, shipping timing reflects care rather than volume fulfillment.
Preparation
How long preparation takes.
Ready-to-ship pieces
Most in-stock pieces leave the atelier within 2 to 5 business days after payment is confirmed.
Hand-finished or ceremonial preparation
Some works require final inspection, archival packaging, provenance paperwork, or blessing before dispatch. These orders may take 5 to 10 business days.
Made-to-order and commissioned works
Custom and made-to-order pieces follow the timing quoted on the product page or shared by our team directly. Production timelines vary according to scale, gilding, painting complexity, and drying or consecration time.
Transit Timing
Estimated transit once dispatched.
Nepal and regional delivery
Local and regional orders generally arrive within 2 to 5 business days after dispatch, depending on the destination and carrier service.
International standard delivery
Most international orders arrive within 7 to 14 business days after dispatch.
Express international delivery
Where available, express service typically arrives within 4 to 7 business days after dispatch.
Delivery windows are estimates and can vary during customs review, peak seasonal periods, or weather disruption.
International Orders
Import duties and local taxes.
International orders may be subject to import duties, VAT, customs fees, or brokerage charges determined by the destination country. These charges are typically collected by the carrier or customs authority and are the responsibility of the recipient unless explicitly stated otherwise at checkout.
If you need help understanding whether duties are likely to apply for your destination, our team can offer general guidance before purchase.
After Dispatch
Tracking, signature, and address guidance.
Tracking
Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
Address accuracy
Please review your shipping address carefully before placing your order. If you notice an error, contact us as quickly as possible. We can usually help before dispatch, but changes may not be possible once the parcel is in transit.
Signature on delivery
Higher-value orders may require a signature at delivery for security. We recommend choosing a delivery address where someone can receive the parcel.
Packaging
Every order is packed in protective, premium packaging suitable for long-distance transit. Gift presentation and handwritten note service can be arranged on request.
When Issues Arise
Lost, delayed, or undeliverable shipments.
Transit delay
If tracking stops updating or a parcel is significantly delayed, contact us and we will open a carrier inquiry where possible.
Returned to sender
If a parcel is returned because of an incorrect address, failed delivery attempts, or customs non-response, we will contact you once it is received back at our side to arrange reshipment.
Lost shipment
If a shipment is confirmed lost in transit, we will work with you on the most appropriate resolution, which may include replacement, credit, or refund depending on stock availability and the nature of the piece.
Ordering for a deadline?
If the piece is intended for a ceremony, installation, or meaningful gift date, contact us first and we will advise on the best route.